Refund Policy

Effective Date: 22 October 2026Shanti Manzil Foundation appreciates the generosity and support of donors who contribute towards its charitable, religious, humanitarian, and community welfare activities.

1. General Donation Policy

Donations are voluntary contributions made to support the Foundation's objectives. Donors are encouraged to verify the recipient's name, UPI ID, and payment details before making a contribution.

2. Refund Eligibility

Refund requests may be considered in circumstances such as:

• Duplicate donation transactions.
• An incorrect amount paid due to a genuine technical or transaction error.
• A payment made to the Foundation in error, subject to verification.
• Other exceptional circumstances approved by the Foundation in accordance with applicable law.

A refund is not automatic and will be reviewed based on the circumstances, transaction records, and applicable requirements.

3. Non-Refundable Donations

Donations that have been correctly processed and allocated or utilised for the Foundation's charitable or religious purposes may generally not be refundable, subject to applicable law and the Foundation's review of any genuine error or exceptional case.

4. How to Request a Refund

To request a refund, please email shantimanzilfoundation@gmail.com with the following information:

• Donor's name and contact details.
• Date and amount of the transaction.
• Transaction ID or UPI reference number.
• Reason for the refund request.
• Supporting payment confirmation, if available.

Please do not share your UPI PIN, banking password, or other confidential authentication credentials.

5. Review and Processing

The Foundation will review the request and may contact the donor for additional information. If approved, the refund will normally be initiated through the original payment method or another appropriate method agreed upon with the donor and payment provider.The time taken for the funds to appear depends on the bank or payment provider. The Foundation cannot guarantee a particular processing time.

6. Fraudulent or Unauthorised Transactions

If you believe a transaction was unauthorised, contact your bank or payment provider promptly and notify the Foundation so that the matter can be reviewed.

7. Contact Information

For refund requests and donation-related enquiries:Shanti Manzil Foundation
Shanti Manzil, Khagjani Darbar Sharif
P.O. Dalgaon, P.S. Dalgaon, District Darrang
Assam – 784116, IndiaEmail: shantimanzilfoundation@gmail.com
Phone: 9365607632Registration No.: 2026/IGR006/4/39